Making dreams come true for 20 years | 1999-2019
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Frequently Asked Questions

What is your refund policy?

We are happy to make a 100% refund less any express shipping or packaging charges on non-expired open-dated vouchers bought directly from Golden Moments within 14 calendar days of placing the order, subject to written notification by post or email. After which but before expiry date refunds are subject to 25% administration charge, with a minimum charge of £15. Refunds are always made to the person who purchased the voucher or item, and if originally paid by credit/debit card or PayPal, the monies will be refunded to the same account.
Please note some products, such as personalised items, may not be eligible for a refund.
This refund policy only applies to vouchers purchased directly on our website. If you have purchased your voucher through another website, you may need to contact them directly for information on their refund policy.

Frequently asked questions
Here you can find help on things like exchanging and upgrading your vouchers, delivery times, bringing spectators, corporate sales and much more. View all of our FAQs here
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